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The Cocoa Tree Shop & Café Purveyors of Fine Chocolate ~ Conditions of Sale ~ |
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The Cocoa Tree Shop Limited Online Shop
Terms & Conditions of Sale
Allergies - all our chocolates may contain traces of nuts.
Weights Packed - the weights & number of chocolates shown are approximate. The hand made nature of our chocolate selections shown are sold as near as possible to the weights indicated.
Selection Content - content of our selection boxes & sachets are subject to availability of specific chocolates and may vary.
VAT - all prices include VAT at the applicable rate (17.5%).
Postage and Packaging charges are shown at time of order confirmation. Despatch normally with 24 hours of order - delivery using Royal mail standard parcel service or "next day by 1-00pm signed for delivery" with Royal Mail, as selected by you. We reserve the right to change delivery mechanism to best suit the destination and the goods being shipped. If using the "next day by 1-00pm signed for delivery" with Royal Mail, please ensure someone is at the delivery address to receive the consignment. We currently only ship to the mainland UK from the website. Please contact us directly for shipping to other regions.
The Cocoa Tree Shop is not responsible for non-delivery due to circumstances beyond our control or issues with postal delivery services etc.. Proof of postage can be provided as required.
Refund Policy - You have the right to cancel your order within seven days of purchase, or seven days of receipt of the goods (whichever is the longer). If you cancel the order, you will have your payment returned on receipt of the returned goods. Goods supplied must be returned immediately, unopened and in the same condition they were received. You will be responsible for shipping and postage costs for the returned items.
Returns & Damages - we can only accept returns or claims for damage where products are received damaged or poor condition through circumstances within our control and which have been notified to us immediately on receipt. We cannot accept liability for damage received to products shipped where they have been damaged or delayed in circumstances outwith our control.
All packaging provided for delivery is adequate to protect the products in normal postage and delivery circumstances (as detailed above). Our chocolates are fresh and we are unable to accept liability for extremes of temperature or delays during shipping that are outside of our control and that may affect the quality and /or appearance of the chocolates.
(January 2010) ____________________________________________________________________________
The Cocoa Tree Shop Limited 9 High Street Pittenweem, Fife KY10 2LA Tel: 01333 311495
Company Registered in Scotland: SC 0309783 VAT No.: 940 972896
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